Amos Industries is not required to provide a refund or replacement if the customer changes their mind.
But the customer can choose a refund or exchange if a product has a major problem. This is when the product is used for its intended purpose in accordance with all instructions and:
- Has a problem that would have stopped someone from buying the item if they had known about it;
- Is unsafe;
- Is significantly different from any sample or description provided.
Please keep proof of purchase, such as payment confirmation or receipt.
Amos Industries may provide remedies in addition to the above at their discretion.
In the case of a faulty product, please email firstname.lastname@example.org to initiate arrangements for a remedy.