Frequently Asked Questions

What are my payment options?

Online purchases are made easily and securely using your credit card (Visa and MasterCard), PayPal or Direct Deposit.

What happens after I have completed payment online successfully?

After you place an order with us, you’ll receive an order confirmation email with the details of your order, which can be used for proof of your purchase. If you have any queries regarding your purchase, please Contact Us.

I think my payment has failed, can you help me?

You will be notified instantly if there is a problem with your payment. You will be prompted for an alternate payment method.

How long does it take to verify payments?

Payments are verified and funds taken from your account straight away.

I can't find the product I'm looking for. How do I find out if you sell it?

Please Contact Us to see if the item is part of our range but not yet available online.

What if there is an error with pricing or another aspect of ordering?

The order will be cancelled and you will be notified accordingly.

The website said that there was stock in store but when I went to check out it was sold out?

We endeavour to make sure that stock levels on our website are updated regularly, but for some items, particularly those that are on promotion or are very popular, we can often sell out of stock quickly. We apologise for the inconvenience.

How do I search for products?

Simply type what you are looking for into the search bar at the top or right of each page and hit return. This will return a list of results for you with the closest matching items at the top of the page. If you can’t find what you’re looking for, try browsing using the navigation bar at the top of the page.

What do I do if I have a faulty item?

If your purchase has a problem that would have stopped someone from buying it or has a major fault, you choose the remedy – refund, exchange or compensation. Your rights under Australian Consumer Law will always be applied. See Refunds & Returns Policy for more.

How do I place my first order?

To place an order on our website, browse the site for items you are looking for.  Add items to your shopping cart using the Add to Cart buttons. When you are ready, select the shopping cart icon or link and then click on the Checkout button. Follow prompts until complete.